Our approach

About us

We work alongside customers to understand the unique requirements and objectives of their business.

Using our industry expertise, flexible systems, and wide-ranging services, we create tailored solutions that perfectly match customer needs.

We continue this approach throughout the partnership, proactively identifying opportunities for service and relationship improvement, and responding quickly to customer and market changes.

Expertise and experience

We’re accident management specialists. Our experienced team works in partnership with customers, and acts as an extension of their business.

When you work with Activate Group, you can expect:

Tailored service delivery to meet requirements and ensure market-leading performance, every time.

Continual investment in the latest technology.

Full system integration, real-time visibility of MI and claims information.

Proactive development of services and solutions in line with customer and industry needs.

Anonymised benchmarking of best-in-class performance across our wide and diverse customer base.

A strong ecosystem of supplier partners, each with clear expertise and solutions that enhance the Activate Group service offering.

Focus on cost control

Managing costs on behalf of our customers is a high priority across Activate Group.

This is supported by our teams, systems and services:

Efficient management of every claim thanks to the dynamic workflow tool and built-in exception management within our claims management system.

Right-first-time decisions, powered by smart technology and delivered by our knowledgeable team.

Fully-qualified in-house engineers validate repair costs and challenge fraudulent or exaggerated claims.

Tailored parts provision and proactive intervention on parts delays through Activate Parts.

Round the clock third-party intervention service to mitigate the cost of at-fault claims.

Environment, social and governance

At Activate Group we’re passionate about doing the right thing for our customers, team members, and the communities and environment we live and work in.

We’re guided by a clear strategy that ensures we do business in a responsible, transparent way:

Proud to be carbon neutral in line with PAS 2060, we’re investing in energy efficient tech to reduce emissions.

Our Activate Accident Repair centres work to a set of green repair principles, including a repair over replace ethos, to reduce environmental impact.

We’ve created a green parts supply chain and are supporting businesses with the move to greener fuel.

Every year we raise money for a charity of the year selected by team members.

Our apprenticeship scheme is developing young talent within the automotive repair industry.

Market-leading claims journeys for the insurance industry.

Fleet accident management that dramatically reduces downtime and supports cost control.

Fast, cost-effective parts supply chain solutions.

Group-owned vehicle repair centres where capacity is needed most.